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IT Support Analyst
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IT Support Analyst
We are seeking a motivated and detail-oriented IT Support Analyst to join a growing technology team in the United Kingdom. This is an excellent opportunity for candidates looking to build a long-term career in IT support and technical services. You will provide first-line technical assistance, troubleshoot hardware and software issues, and help ensure smooth day-to-day IT operations.
This role is ideal for individuals with strong problem-solving skills, excellent communication abilities, and a passion for technology. Full training and career development opportunities are available for the right candidate.
Location
Remote – United Kingdom
Employment Type
Full-Time | Permanent
Department
Information Technology (IT)
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Create, update, and manage user accounts and access permissions.
- Escalate complex technical issues to senior IT engineers when required.
- Document incidents, resolutions, and support activities accurately.
- Assist with Microsoft 365 administration and password resets.
- Support onboarding and offboarding of employees by preparing IT equipment and user accounts.
- Maintain IT asset records and ensure devices are up to date.
- Deliver excellent customer service while meeting service-level expectations.
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Required Skills & Qualifications
- Bachelor's degree, diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.
- 0–2 years of IT support or help desk experience (graduates are encouraged to apply).
- Basic knowledge of Windows operating systems and Microsoft 365.
- Understanding of computer hardware, networking fundamentals, and troubleshooting techniques.
- Familiarity with Active Directory is advantageous.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and work independently in a remote environment.
- Right to work in the United Kingdom.
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Preferred Skills
- Experience using IT ticketing systems.
- Knowledge of Azure, Intune, or Microsoft Endpoint Manager.
- Basic understanding of cybersecurity best practices.
- CompTIA A+, Google IT Support, or Microsoft certifications are advantageous but not required.
Benefits & Perks
- Competitive salary
- Remote working opportunities
- Comprehensive training and onboarding
- Career progression and professional development
- Pension scheme
- Paid annual leave
- Employee wellness programme
- Flexible working arrangements
- Company-provided IT equipment
- Supportive and collaborative work environment
Skills: skills, communication, IT, information technology
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