Qualifications

The ideal candidate will have a strong foundation in IT support, with relevant experience working within a technical environment. Essential qualifications include a good understanding of Windows operating systems from XP onwards, networking principles, and communication services. Proven experience in troubleshooting hardware and software issues, as well as familiarity with fault diagnosis methodologies, is required. A background in supporting remote systems and experience with monitoring tools will be advantageous. Candidates should demonstrate strong communication skills, a proactive approach, and the ability to work independently and collaboratively.

Desirable qualifications include knowledge of ANPR or CCTV systems, scripting skills, and familiarity with the parking industry. Additional expertise in networking, monitoring tools, and hardware configuration will further strengthen a candidate’s suitability for this role.

Responsibilities

• Managing and resolving support tickets efficiently within SLA guidelines, ensuring timely resolution of client issues.
• Performing daily system checks and monitoring incoming alerts using various diagnostic tools to identify and troubleshoot issues proactively.
• Compiling detailed reports and ad-hoc analysis to support operational decisions and service improvements.
• Supporting the configuration, installation, and commissioning of new sites and solutions, including hardware and software components.
• Providing remote assistance to field engineers during onsite troubleshooting and repairs, ensuring minimal downtime.
• Conducting on-site equipment sign-offs and ensuring hardware is functioning according to specifications.
• Analyzing site data, including vehicle movements, permits, and offenses, to support operational and security objectives.
• Coordinating with internal teams, third-party suppliers, and stakeholders to escalate and resolve complex issues promptly.
• Monitoring network and system performance across multiple platforms, identifying trends and potential vulnerabilities.
• Responding to client inquiries via email and telephone, delivering professional support and guidance.
• Supporting incident management processes through proactive communication and troubleshooting.
• Maintaining documentation related to system configurations, procedures, and incident reports to ensure knowledge sharing and compliance.

Benefits

• Generous holiday allowance plus bank holidays to promote work-life balance.
• Well-being support programs aimed at maintaining mental and physical health.
• Cycle to work scheme encouraging sustainable commuting options.
• EV salary sacrifice scheme supporting environmentally friendly vehicle ownership.
• Day off dedicated to charity work, fostering community engagement.
• Hybrid working model combining remote and on-site work to enhance flexibility.
• Participation in company and team social events to promote a collaborative and inclusive culture.

Equal Opportunity

GroupNexus is an equal opportunities employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We promote diversity and are dedicated to providing a supportive workplace where everyone can thrive and reach their full potential. If you require additional support during the recruitment process due to a disability or health condition, please contact our recruitment team to discuss reasonable adjustments. We look forward to welcoming applications from talented individuals eager to contribute to our continued success.