Fiduciam
IT Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About us:
We are a young, dynamic and rapidly growing SME lender. Backed by top-tier institutional investors, we are expanding rapidly across the UK and Europe. Our dynamic team is on a mission to transform real estate lending, underpinned by cutting-edge technology. Learn more at www.fiduciam.co.uk.
Why join our team?
We believe we are a great company to work for. This is what you get as a member of our team:
- A hands-on role with genuine scope to grow into Azure administration, security and IT project work;
- Direct exposure to the senior IT and data team, with support towards relevant certifications;
- A focused, collaborative technology function where your work is visible across the business;
- A dynamic and international environment;
- Being part of a rapidly expanding company entering new product and market segments; and
- Competitive salary, health insurance, pension and a discretionary bonus.
Your mission:
As our IT Support Analyst, you will keep systems, devices and users running smoothly across the business. You will provide day-to-day technical support, working closely with the data and IT teams, and grow into wider administration, security and project work as the function develops.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Specific Responsibilities:
- Provide first/second-line support across hardware, software and network issues; log and resolve tickets via the internal IT ticketing system, maintaining clear documentation;
- Support and troubleshoot Windows and macOS devices, Microsoft 365, Teams, SharePoint and core business applications;
- Manage onboarding/offboarding: device setup, account provisioning and secure decommissioning;
- Support VPN/remote access and contribute to phishing awareness initiatives; and
- Manage hardware inventory, procurement, repairs and vendor relationships; maintain shared drives and distribution lists.
Areas you'll grow into:
Working alongside the senior IT and data team, you will take on more of the following as you develop:
- Microsoft Entra ID administration – accounts, permissions, group policies, conditional access and MFA/SSO (e.g. Duo Security);
- Endpoint monitoring via RMM (remote monitoring and management) tooling, antivirus/endpoint protection and response to patch and security alerts;
- Security compliance work and audit evidence gathering;
- Support for data team tooling (e.g. user-side Azure connectivity), escalating complex issues to the senior IT/data team; and
- IT projects such as system upgrades, rollouts and process improvements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About you:
- 1–2 years' experience in an IT support/service desk role;
- A practical, hands-on problem solver – comfortable diagnosing hardware faults, working through logs and learning unfamiliar systems with limited supervision;
- Solid working knowledge of Windows and macOS environments;
- Hands-on exposure to Microsoft Entra ID (formerly Azure AD) administration, or the aptitude to develop this quickly;
- Experience using ticketing systems for incident tracking;
- Experience in financial services preferred but not essential;
- An interest in software testing – you may be involved in user-acceptance testing of our internally developed loan origination platform;
- Good communication skills – able to explain technical issues clearly to non-technical staff; and
- CompTIA A+, MS-900 or AZ-900 (or similar) are advantageous, though aptitude is valued more highly than formal certification.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location