Free-Work UK
IT Support Analyst with 1st and 2nd Level Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Analyst with 1st and 2nd Level Support
We are looking for an IT Support Analyst with 1st and 2nd Level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure, and Office 365 hands-on support administration.
This role would require a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work towards end user support.
Key Responsibilities / Accountabilities
- Troubleshoot, diagnose issues affecting both Mac and Windows endpoint devices.
- End User Support and IT service desk ticketing ownership.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune (device setup enrolment and configuration).
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration, and troubleshooting.
- OneDrive (configuration and setup).
- Azure User account management.
- Documentation of procedures and standards (user guidance adoption etc).
- DNS management.
- Google Workspace exposure (Gdrive - Gmail etc).
- Mobile device configuration (Outlook and Teams App).
- Setup of new, moving, and leaving users.
- Be cognizant of operational security, identifying changes to reduce risks.
- Adobe InDesign and related services support.
- Meeting room service management (Zoom and Teams).
- Knowbe4 training platform exposure and administration.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 3+ Years’ Experience in an IT Engineer.
- Proven experience within a Microsoft environment.
- Excellent people, communication, and end user service skills.
This is a hybrid position based in the City of London for a 6-month duration as a Fixed-Term Contract.
Salary will be circa £25K - £30K.
Do send your CV to us in Word format along with your salary and notice period.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location