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IT Support and Infrastructure Engineer
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IT Support Engineer / IT Support Technician and Infrastructure Engineer
£35,000–£45,000 + Company Car + Private Medical + Pension
Dartford, Kent | Multi-Site IT Support | Monday–Friday
We're recruiting an experienced IT Support Engineer / 2nd Line Support Engineer to join a long-established, privately owned automotive retail business operating multiple locations across Kent and South East London.
Supporting approximately 150 users across multiple sites, you'll become the main internal point of contact for everyday IT issues and provide hands-on support across Microsoft, hardware, networking and infrastructure.
This isn't a role where you'll spend every day working through tickets from the same desk. You'll have the opportunity to get out to different locations, troubleshoot issues in person, install equipment, support networks and infrastructure and take ownership of problems through to resolution.
What You'll Be Doing
- Provide hands-on 1st and 2nd Line IT Support
- Troubleshoot hardware, software, Windows, login and connectivity issues
- Support Microsoft 365 / Office 365
- Support Outlook, Teams and OneDrive
- Administer users and permissions within Active Directory / Entra ID
- Set up new starters, laptops, PCs, email accounts and system access
- Install and maintain PCs, laptops, printers and mobile devices
- Troubleshoot Wi-Fi, networks, switches, routers, VPNs and internet connectivity
- Support business telephony
- Monitor endpoint protection, patching, updates and backups
- Maintain IT asset and software licence records
- Work with external third-line IT and technology suppliers
- Support IT equipment moves, refurbishments and new locations
- Travel to local sites to resolve issues and complete installations
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What We're Looking For
You'll ideally have experience as an:
- IT Support Engineer
- 2nd Line Support Engineer
- IT Technician
- Desktop Support Engineer
- Infrastructure Support Engineer
- IT Support Technician
Technically, we're looking for experience across:
- Windows 10/11
- Microsoft 365 / Office 365
- Active Directory / Entra ID
- Outlook, Teams and OneDrive
- User accounts and permissions
- PC and laptop hardware
- Printers and peripherals
- Networking and Wi-Fi
- Basic network troubleshooting
You'll need to be comfortable working independently, dealing directly with users and taking responsibility for investigating and resolving technical problems.
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A full UK driving licence is essential as you'll regularly visit other company locations.
Automotive Experience?
Automotive experience would be useful but isn't essential. Experience with Keyloop, Autoline, Drive or another automotive Dealer Management System (DMS) would be particularly valuable, as would experience supporting IT within a motor dealership or multi-site retail environment.
However, strong IT Support Engineers from other industries are encouraged to apply.
Package
- £35,000–£45,000 DOE
- Company car
- Private medical insurance
- Company pension
- Laptop and mobile
- 20 days' holiday + Bank Holidays
- Monday–Friday
- 8:00am–4:30pm
- Training on specialist dealership systems
This could be an excellent next move for a 2nd Line Support Engineer who wants to get away from a traditional service desk and move into a broader position covering IT support, infrastructure, networking and multi-site technology.
Apply today for a confidential conversation.
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