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IT Support Apprentice
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IT Support Apprentice
Location
Borehamwood (WD6 1AY)
Salary
£18,000 a year
Closing Date
Sunday 1 November 2026 at 11:59pm
Summary
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximize the customer's up-time, perform root-cause analysis.
Work
- Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
- Take ownership of incidents and manage them in a logical and methodical manner
- Taking responsibility for the end-to-end management of incidents in your queue
- Proactively keeping the customer informed of progress
- Accurately log incidents by categorising and prioritising them in line with service operations procedures
- Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
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Requirements
- Qualifications: GCSE in: English (grade 4/C and above) Math (grade 4/C and above)
- Skills: Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative
Training
- Course: Information communications technician (level 3)
- Training Provider: JUST IT TRAINING LIMITED
About this employer
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
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The contact for this apprenticeship is: JUST IT TRAINING LIMITED hello@justit.co.uk The reference code for this apprenticeship is VAC2000056677.
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