MAGMAS
IT Support Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
This will be an apprentice-level appointment under the Modern Apprenticeship scheme, and you will be enrolled onto the IT Support learning plan.
As well as getting on-the-job training, you will also receive dedicated training on Microsoft systems & applications, networks, and general IT problem-solving skills.
Your role will initially involve a high degree of building new computers and laptops, setting up new users, and assisting the help desk team with answering calls and live chats, speaking with end-users to establish their issues, recording details into our help desk systems, and developing your skills to troubleshooting 1st Line type problems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role would ideally suit a recent school leaver looking to take their first step on a career path in the IT industry within a professional office.
Requirements
- Hard-working
- Strong attention to detail
- Meet deadlines
- Well organized
- Real interest in technology
- Solid basic knowledge of IT terminology and devices
- Enthusiastic
- Genuine interest in IT and technology
- Ability to pay close attention to detail and perform tasks accurately
- Ability to speak to clients on the phone in a confident and helpful manner
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the Position
This is a 12-month placement that could lead to a full-time position for the right candidate upon completion of their apprenticeship, but full-time employment is not guaranteed.
This will be an office-based role, based at their Edinburgh City Centre office, Monday to Friday 9am to 5pm. You will learn customer service skills as well as training in IT Support skills, such as basic troubleshooting, basic network setup and testing, building hardware and installing software.
You will also receive training on Microsoft certified courses with industry recognized qualifications.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London