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IT Support Executive
As an IT Support Executive, you'll provide first and second-line technical support, helping colleagues use systems and tools effectively. Working with the IT Manager and Development team, you'll support infrastructure, system rollouts, and software projects. Ideal for a tech-focused problem-solver keen to develop their career.
At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks, and enhance the customer journey.
As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects. Depending on your interests and skills, you may become involved in areas such as:
- Software testing and quality assurance
- Identifying bugs and assisting with troubleshooting
- Gathering requirements from internal departments
- System implementation and user training
- API integrations and automation
- SQL databases and reporting
- Power Automate and workflow automation
- Internal web applications and business systems
This role is ideal for someone who enjoys solving problems, has a passion for technology, and wants to build a long-term career within a growing technology-focused business.
Key Responsibilities:
- Provide first and second-line IT support to colleagues across the business.
- Configure, deploy, and maintain Windows devices and mobile technology.
- Support Microsoft 365, Microsoft Entra ID, Intune, and Autopilot.
- Troubleshoot hardware, software, network, and connectivity issues.
- Manage user accounts, security settings, and endpoint protection.
- Support telephony, printers, and meeting room technology.
- Maintain IT assets, documentation, and system records.
- Assist with employee onboarding and offboarding.
- Work with suppliers and internal teams to resolve technical issues.
- Support system upgrades, software deployments, and IT improvement projects.
- Promote security, data protection, and compliance best practices.
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
You will attend SGS College Filton Campus through a blended learning programme to develop the knowledge, skills, and behaviours required to successfully achieve this apprenticeship.
Essential Qualifications:
- GCSE in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Desirable Criteria:
Applicants with experience or knowledge in any of the following areas will be viewed favourably:
- Microsoft Intune
- Windows Autopilot
- Microsoft Defender
- UniFi networking
- RingCentral or other VoIP systems
- PowerShell
- Power Automate
- SQL
- HTML, CSS, or JavaScript
- React, Node.js, or other modern web technologies
- Git or other version control systems
- Cyber security principles and best practices
Please note: We do not expect candidates to have experience in every area listed above. We are keen to hear from applicants who demonstrate a positive attitude, strong problem-solving skills, and a willingness to learn and develop new technical skills.
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About Vanaways
Vanaways is one of the UK's leading retailers of brand-new vans, supplying thousands of vehicles to customers across the UK every year. Technology is at the heart of our business, enabling our sales, customer service, and operational teams to deliver an exceptional customer experience.
As we continue to grow, we're looking for an enthusiastic and motivated IT Support Executive to join our expanding IT team. This is an exciting opportunity to work with modern cloud technologies, support a fast-paced business, and contribute to innovative software projects that are transforming the way we operate.
Benefits:
- Competitive salary
- Company pension
- Employee discount scheme
- Free on-site parking
- Work in a modern office environment with ongoing training and development opportunities
- Gain hands-on experience with Microsoft 365, Entra ID, Intune, and cloud technologies
- Contribute to in-house software projects
- Benefit from clear career progression opportunities within a supportive and collaborative team
Your earnings can increase over time with an apprenticeship. For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.
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