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IT Support Apprentice
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IT Support Apprentice
CSL DATA SERVICES LIMITED
Doncaster (DN12 4LH)
Closes tomorrow (Friday 2 October 2026)
Posted on 22 July 2026
Wage: £15,600 a year
Hours: 37.5 hours per week, 9am - 5pm. Days TBC. 37 hours 30 minutes a week
Start date: Friday 9 October 2026
Duration: 1 year 5 months
Positions available: 1
Summary
This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship. You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Provide IT support via phone, email, and remote tools
- Log, manage, and update support tickets
- Troubleshoot ICT issues using appropriate tools and methods
- Communicate clearly with users, managing expectations and escalations
- Install and configure hardware, software, and network devices
- Support desktop setup, repair, and basic networking tasks
- Apply security best practices and follow organisational policies
- Assist with network device and mobile device administration
- Maintain accurate documentation of all work
- Continuously develop technical knowledge and skills
Where you'll work:
Coalpit Road
Denaby Main Industrial Estate, Denaby Main
Doncaster DN12 4LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider: QA LIMITED
Training course: Information communications technician (level 3)
What you'll learn:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Requirements
Essential qualifications:
- GCSE in: 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
About this employer
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.
Company benefits:
- 20+ days holiday plus bank holidays
- Pension scheme
- Ongoing training and development opportunities
- Career progression pathways
- Supportive and collaborative working environment
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is: QA LIMITED
The reference code for this apprenticeship is VAC2000044159.
Apply now
Closes tomorrow (Friday 2 October 2026)
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