Find an apprenticeship
IT SUPPORT APPRENTICE
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Company
We are an IT Services company, specialising in Hosting, Outsourcing, and Consultancy Services. We are looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd line IT Support, to join our fantastic team to help us deliver projects and provide support to clients both over the phone and face-to-face.
Duties and Responsibilities
- Configuration: all aspects of desktop / server hardware installation and builds, delivery to customer environment
- Working in data centres to install new rack, servers, storage, and network devices
- Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
- Resolving first-line user support requests onsite and over the phone
- Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
- You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
- Long journey times may also be involved
- Work as part of a team to deliver a project
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirement
- At least 1-2 years' experience in a 1st Line, client-facing support role
- IT graduate with a minimum 2:2 IT degree
- Minimum of MCP, MCITP, A+ and CCENT
- Good Hardware Knowledge - PC's, Laptops, Servers, and Printers
- Preferred knowledge - Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
- Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX, and Microsoft Office
- Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
- Data Centre Experience recommended
- CCNA would be beneficial
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Qualities
It is expected that you will possess all of the following key attributes:
- Effective team player
- Good communication skills, both verbally and written
- Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
- Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills