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IT Support Apprentice
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IT Support Apprentice
UNIVERSAL TECHNOLOGIES LTD
Unit 5, Hurricane Drive
L24 8RL
Closes in 15 days (Wednesday 21 October 2026)
Posted on 5 October 2026
Summary
This is an entry-level apprenticeship role within our support team. You will learn how to provide friendly, reliable first-line IT support to customers while working towards your apprenticeship qualification. You will be supported by experienced colleagues and given the opportunity to build practical skills.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
Hours
Monday to Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Start date
Saturday 21 November 2026
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as a friendly first point of contact for customers, under the guidance of the support team
- Log support requests accurately in the ticket system, including clear notes and updates
- Follow agreed processes for triage, escalation and communication
- Help troubleshoot basic IT issues using remote support tools, with support from senior colleagues
- Assist with setting up laptops, desktops, phones, printers and other hardware
- Support Microsoft 365, Windows and common business applications at an appropriate apprentice level
- Assist with routine checks such as backups, system monitoring and basic maintenance tasks
- Help create and update internal technical notes, customer guides and self-help documentation
- Liaise with third-party suppliers when asked to support issue resolution
- Support larger projects and customer rollouts where suitable, learning from the wider team
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Where you'll work
Unit 5, Hurricane Drive
L24 8RL
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
- A genuine interest in IT, technology and helping people solve problems
- A positive attitude and willingness to learn
- Good communication skills and confidence speaking with customers and colleagues
- A methodical approach, with good attention to detail
- Good organisation skills and the ability to follow instructions and meet agreed deadlines
- A basic understanding of IT concepts such as Windows, Microsoft 365, hardware and networking would be helpful, but full training will be provided
- Apple knowledge would be beneficial, but is not essential
- A professional manner and an understanding that customer service is a key part of IT support
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About this employer
Universal Technologies was launched in 2005. As a team of engineers, we recognised that clients needed more than what the marketplace was offering. With legacy systems needing replacement, and in house IT teams dwindling, clients were coming at us with questions about how to make the most of the technology available.
http://www.universaltechnologies.co.uk/ (opens in new tab)
Company benefits
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
What You’ll Gain:
- A recognised Level 3 ICT qualification
- Hands-on experience working with real customers and IT support
- Development of technical knowledge, digital, and communication skills
- Exposure to IT support issues and ticket systems
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000057326.
Apply now
Closes in 15 days (Wednesday 21 October 2026)
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