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IT Support Apprentice
DARK KNIGHT LTD
Newbury (RG14 5SJ)
Closes in 28 days (Tuesday 27 October 2026)
Posted on 28 September 2026
Summary
This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning and gaining qualifications with Solveway Apprenticeships!
Wage
£16,000 a year
Minimum wage rates (opens in new tab)
Training course
Information communications technician (level 3)
Hours
Monday - Friday 8.30am - 5.30pm. 37 hours 30 minutes a week
Start date
Wednesday 28 October 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with the diagnosis and resolution of hardware, software, and network issues
- Support the installation, configuration, and maintenance of devices and systems
- Assist with user account management and system access
- Support system monitoring, updates, and routine maintenance
- Maintain accurate records of support requests and technical activity
- Communicate effectively with colleagues and stakeholders to provide efficient IT support
Where you'll work
34b Kingfisher Court Newbury RG14 5SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Remote Learning. Information and Communications Technician Level 3 Apprenticeship Standard: Training Provided: CompTIA A+ Microsoft AZ-900
Requirements
Desirable qualifications
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
About this employer
This company operates at the forefront of the IT sector, where effective technology systems are the backbone of our daily operations. Our dedicated IT function is crucial in maintaining secure, reliable, and efficient systems for both internal users and broader business functions. Joining us means becoming part of a team that values innovation, reliability, and continuous improvement in the digital landscape.
Company benefits
- Free onsite parking.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After successfully completing the Level 3 Information Communications Technician apprenticeship, the apprentice will have developed practical IT support skills, technical knowledge and professional workplace behaviours to support progression within the organisation. The apprentice may be considered for progression onto a higher apprenticeship, such as the Advanced IT Level 4 programme, subject to performance and business needs. There may also be opportunities to progress into more senior IT roles within the organisation, supporting a long-term career within IT, digital infrastructure or technical services.
Ask a question
The contact for this apprenticeship is: SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC2000055438.
Apply now
Closes in 28 days (Tuesday 27 October 2026)
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