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Our intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field.
Wage: £15,704 a year
Minimum wage rates (opens in a new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm
37 hours 30 minutes a week
Start date: Monday 10 August 2026
Duration: 1 year 4 months
Positions available: 2
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Months 1 to 8:
- The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
- You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
- You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
- The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base
- You will report directly to the 1st Line Team Leader who works within the Customer Operations group
- You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
- You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
- Strong customer care and client-facing skills
- Good verbal and written communications skills
- Excellent telephone manner
- Organised, focused, and rigorous
- Proven problem-solving skills
- Able to work in a team environment
- Must have the desire and ability to develop new skills on the job
- Strong team focus and ability to work with and without direct supervision
Attitude:
- Mature attitude in a professional environment
- Desire to be a team player
- Looking for challenges and solutions
- Promotes Customer Service
- ‘Can do’ attitude
- Sense of humour
Technical Skills - An awareness of:
- IT Hardware
- Windows Operating systems
- Microsoft 365
Where you'll work
Omni House
252 Belsize Road
London
NW6 4BT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in a new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with the organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks, for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and/or diagnostic equipment, for example Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with the organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
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- Level 3 Information Communications Technician Apprenticeship Standard
- You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Essential qualifications
GCSE in:
- English (grade Grade C/4 +)
- Maths (grade Grade C/4 +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Can-do attitude
- IT Hardware
- Windows Operating Systems
- Microsoft 365
Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers. Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies. They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in a new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000041764.
Closes in 27 days (Sunday 9 August 2026 at 11:59pm)
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