IT Support Apprenticeship

LUVATA WELWYN GARDEN LTD

Welwyn Garden City (AL7 1HT)

Closes in 15 days (Tuesday 27 October 2026 at 11:59pm)

Wage £15,600 to £24,784.50, depending on your age

National Minimum Wage Minimum wage rates (opens in new tab)

Training course Information communications technician (level 3)

Hours Monday to Friday. 37.5 hours per week.

Start date Wednesday 28 October 2026

Duration 1 year 6 months

Positions available 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will gain practical experience across IT support, Microsoft 365, cybersecurity, business applications and IT infrastructure, while receiving structured training and mentorship from experienced IT professionals.

As an IT Support Apprentice, you will:

• Provide first-line IT support to colleagues across the business.
• Log, monitor and help resolve IT support requests.
• Assist with troubleshooting hardware, software, printing and connectivity issues.
• Support the setup and deployment of laptops, desktops, mobile devices and printers.
• Assist with user account management and new starter setup.
• Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Help maintain IT asset registers, software licences and support documentation.
• Contribute to the creation of user guides, knowledge base articles and IT procedures.
• Support routine cybersecurity, patching and backup activities.
• Assist with monitoring and maintaining network and infrastructure services.
• Support business applications including Microsoft Dynamics 365 Business Central and Microsoft Power Platform.
• Participate in IT improvement projects and testing activities.
• Attend apprenticeship training sessions and complete all required coursework.

Where you'll work

CENTRAPARK
BESSEMER ROAD
Welwyn Garden City
AL7 1HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

OAKLANDS COLLEGE

Training course

Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task