IT Support Apprenticeship

Looking to build a long-term career in the IT sector? Look no further!

Kick-start your career today with a Level 3 ICT Apprenticeship with Spectrum Controls in partnership with Kaplan. Gain valuable hands-on workplace experience while working towards a recognised qualification.

Key Responsibilities

• Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
• Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
• Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
• Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.

Learning & Development

• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
• Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task