SILVERBACK FILMS
IT Support Assistant
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IT Support Assistant
Silverback Films are looking for a versatile, self-motivated IT Support Assistant to join their Technical / Editorial Support team.
This is a full-time position supporting all of Silverback’s award-winning Natural History output for television, social media, and theatrical release.
Job description
This is an onsite, Bristol office-based role to work alongside the IT and Media Systems Manager and Head of Tech. You will assist in the day-to-day running, maintenance, and logistics of the computers and IT equipment. Keeping up-to-date documentation and accurate track of equipment, managing data safely and securely.
Responsibilities
- System Administration – O365 + other proprietary softwares – Administer user accounts, groups, permissions, etc.
- Onboarding and offboarding staff.
- Hardware, Software, and database Maintenance.
- Technical Support – First-level technical support / Help desk.
Essential Skills and Experience
This is an early to mid-career role where previous IT experience in the following areas is vital.
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- Ability to multitask and prioritize in a busy environment.
- Comfortable working with both MacOS and Windows.
- Office 365 System admin and support.
- General understanding of simple networking, including IP addresses.
- Basic knowledge of IT equipment such as servers, routers, switches, etc.
- Understanding of Cloud storage technologies.
- Maintaining clear, up-to-date documentation and accurate records.
- Good communication skills in all mediums (support can be via video call, phone, or email) – and the role will bridge all departments.
The Offer
- Start date is ASAP – October 2026.
- Contract with Silverback Films for 1 year with a 3-month probation.
- Hours would be office hours / working week with some flexibility on timings.
- Salary is dependent on experience.
Applications
If you are interested, please send your CV and a cover letter to jobs@silverbackfilms.tv with your name and ‘IT Support October 26’ in the subject line.
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Note: The cut-off for applications is 09:00 BST Monday 12th October 2026, with interviews anticipated to take place the following week. If you have not heard back from us by the end of October, you have not been successful for an interview this time, but please do state on your CV if you would like us to keep it on file here at Silverback for future job opportunities.
Silverback are an inclusive employer and particularly welcome applicants from diverse backgrounds and underrepresented groups. We are committed to making our recruitment process accessible and inclusive, so please let us know about any reasonable adjustments or communication support you need at any stages of the selection process. Asking for an adjustment will not negatively affect your application.
If you are interested, please send your CV to jobs@silverbackfilms.tv and include ‘IT Support Assistant’ in the email subject.
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