The One Point
IT Support Desk Analyst
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Job description
Are you looking to start your IT career within a rewarding and supportive company? You will work full time within our Technical Support Team with your priorities being:
- Support customer with day-to-day IT issues.
- Implementing 1st time fixes.
- Dealing with support requests.
- Taking inbound calls.
- Making outbound calls.
This posting is for our Hull office with access to public transport links with various bus stops close by should you require these. On-site parking is available.
You will deal with various types of situations, ranging from a password reset, to business critical requests. Therefore, a willingness to adapt and remain focused is key.
Qualities
- Excellent communication.
- High Performance Culture.
- Great phone manner.
- Ability to work as part of a team.
- Work well under pressure.
- Great customer service skills.
- Passion for IT and Technology.
- Enthusiastic.
- Confident.
- Helpful.
- Self-Motivated.
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Desired Skills
- Experience with Microsoft 365.
- Experience with Windows Server.
- Understanding of Networking.
- Understanding the best practices of Cyber Security.
- Understanding the features of Windows 10/11.
- Confidently troubleshoot a variety of infrastructure/setups.
- Understanding of Telecoms, Mobile, VoIP. Including their connectivity.
Benefits
- 26 Days paid holiday plus bank holidays which increases with tenure (up to 31 days).
- Health and Wellbeing Scheme for you and your children.
- Full Salary Sacrifice Scheme.
- Monthly cross company breakfasts.
- Monthly funded team building and social events (bowling, darts, dining, go-karting, axe throwing and more).
- Protected learning time and funded certifications.
- Annual staff and partner/spouse away social.
- Increased annual leave entitlement with tenure.
- Ongoing training and development.
- Staff discount or ‘at cost’ scheme.
- Opportunity to join The One Point Foundation committee.
- 1st Class working environment.
- Planned Working From Home.
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Company description
The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes – across all sectors – a Single Point Of Contact (SPOC) for all of their technology needs.
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