Swiss IT Solutions CH GmbH
IT Support Dispatch
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Company Description
Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients worldwide, helping organizations focus on their core business while relying on robust technology solutions. The company offers a broad range of services, including on-site engineering, server and network maintenance, and cloud computing support, tailored to diverse business needs. A team of experienced, tech-savvy professionals works closely with clients to understand their objectives and deliver reliable, high-quality IT services. Swiss IT Solutions CH GmbH prioritizes client requirements and long-term relationships, positioning technology as a key driver of business goals.
Role Description
The IT Support Dispatch role is a part-time, on-site position based in Swansea. This role is responsible for receiving and logging support requests, assigning tickets to appropriate engineers, and coordinating on-site visits and remote support sessions. Day-to-day tasks include monitoring ticket queues, prioritizing incidents, updating clients on job status, and ensuring accurate documentation of all activities. The IT Support Dispatch team member will collaborate with technicians and management to optimize scheduling, maintain service-level agreements, and support efficient communication between clients and technical staff.
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Qualifications
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- Ability to work with ticketing or helpdesk systems, including logging, prioritizing, and dispatching IT support requests.
- Strong organizational and time-management skills to coordinate multiple support tasks and engineer schedules.
- Clear and professional communication skills for interacting with clients, technicians, and internal stakeholders.
- Basic understanding of IT support environments, including common hardware, software, and network terminology.
- Attention to detail in documenting incidents, updating job status, and maintaining accurate records.
- Capacity to remain calm and solution-focused in fast-paced or high-volume support situations.
- Prior experience in IT support coordination, dispatching, customer service, or a related field is beneficial.
- Comfort working on-site in Swansea and collaborating with a global, technology-focused team.
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