Hays
IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview
We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.
The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills.
Responsibilities
- Provide 1st and 2nd line support to end users across hardware, software, and business applications.
- Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration.
- Troubleshoot desktop, laptop, mobile device, and peripheral issues.
- Support user onboarding and offboarding, including account creation and access management.
- Assist with device builds, deployments, and software installations.
- Manage tickets through to resolution, ensuring a high level of customer service.
- Escalate complex issues where required and work with third-party suppliers.
- Maintain IT documentation and contribute to process improvements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience Required
- Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role.
- Strong working knowledge of Microsoft 365.
- Experience supporting Windows operating systems and Active Directory/Azure AD environments.
- Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
- Experience using ITSM or ticketing tools.
- Excellent communication and problem-solving skills.
- A proactive approach with a strong customer-service mindset.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location