Netrolynx AI
IT Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
IT Talent Solutions Ltd is a leading provider of innovative IT staffing and consulting services dedicated to connecting talented professionals with organizations seeking to enhance their technological capabilities. With a strong reputation for excellence, we specialize in delivering tailored IT solutions across various industries, ensuring our clients stay ahead in a rapidly evolving digital landscape. Our commitment to quality, integrity, and customer satisfaction has established us as a trusted partner for both employers and job seekers. We pride ourselves on fostering a collaborative and inclusive work environment that encourages continuous learning and professional growth.
About The Role
We are seeking a skilled IT Support Engineer to join our dynamic IT team. This role offers a fantastic opportunity for individuals with a strong background in networking and infrastructure to contribute to a growing organization. As an integral part of our support team, you will act as an escalation point for first-line support issues, troubleshooting and resolving complex networking, security, and connectivity challenges. Your expertise will be vital in supporting our diverse client base across the UK, ensuring smooth and secure IT operations. The role combines remote support, project work, and occasional on-site client visits, providing comprehensive exposure to networking and infrastructure technologies within a fast-paced, client-focused environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
To succeed in this role, candidates should possess relevant technical qualifications and experience, including:
- Proven experience in networking, including TCP/IP, routing, switching, and firewall management
- Strong understanding of LAN, WAN, VLAN, and VPN troubleshooting
- Experience supporting wireless infrastructure
- Knowledge of server maintenance, patching, and backup procedures
- Excellent communication and customer service skills to effectively interact with clients and team members
- Experience working within IT security best practices and protocols
Desirable qualifications include familiarity with Windows Server and Hyper-V, Intune, Meraki, MDM solutions, Apple device support, Backup & Disaster Recovery strategies, and Cisco or Fortinet technologies.
Responsibilities
The successful candidate will be responsible for a variety of tasks, including:
- Providing high-quality remote technical support to clients, resolving networking, connectivity, and security issues efficiently
- Acting as an escalation point for first-line support, troubleshooting more complex problems
- Supporting and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points
- Performing server maintenance tasks such as patching, updates, and backups to ensure system integrity
- Implementing and supporting security measures to safeguard client networks and data
- Participating in project work, including network upgrades, migrations, and new infrastructure deployments
- Conducting occasional onsite visits to client locations for hardware installation, troubleshooting, and support
- Maintaining accurate documentation of support activities, network configurations, and system changes
- Staying up-to-date with the latest industry trends, security threats, and best practices to provide proactive support
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
IT Talent Solutions Ltd offers a comprehensive benefits package designed to support our employees' professional and personal well-being. Benefits include competitive salary packages, opportunities for ongoing training and professional development, and a supportive team environment. Employees will have access to flexible working arrangements, including remote support options and occasional on-site visits. We also provide health insurance, paid leave, and recognition programs to reward outstanding performance. Our commitment is to foster a positive workplace culture that encourages growth, innovation, and collaboration.
Equal Opportunity
IT Talent Solutions Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a culture of innovation and mutual respect.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location