Mackenzie Jones
IT Support Engineer - 1st & 2nd Line Support
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IT Support Engineer - 1st & 2nd Line Support - £36k + Benefits Package
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
- Education Sector experience preferred.
- Must be Eligible to work in the UK.
Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff. The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.
Technical Skills Required
- 1st & 2nd Line IT Support Engineer - 3 to 4 years’ experience.
- Microsoft 365 Admin, SharePoint & MS Teams.
- MDM - Intune or similar.
- Google Workspace - desirable experience.
- Windows Server - knowledge of AD, DNS, DHCP.
- Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
- Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
- Hardware & Software support - Installation, configuration & deployment.
- Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
- Security - Firewall, AV, Web Filters & Security Policies.
- VOIP Comms or Telephony support.
- Excellent communication skills.
- Good organizational skills & a proactive approach.
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Working Hours
- Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time.
- During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
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Benefits Package
- 25 days holiday + 8 Bank Holidays
- Free Lunches
- Free Car Parking
- Pension
- Training & Career Progression Opportunities
- Yearly Salary Review
Keywords
2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent. T6/MN/1359902.
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