IT Support Engineer — 2nd Line / Desktop Support (Mandarin speaking)

Location: City of London (on-site, five days per week)
Position: Permanent, full-time

The Role

A well-established international bank in the City of London is hiring a 2nd Line IT Support Engineer to join its small, close-knit IT team.

This is a hands-on desktop support role with genuine breadth. You'll be the face of IT for the business — owning the ticket queue, resolving escalated issues end to end, and keeping the bank's users, devices, and meeting rooms running properly. It suits someone doing 1st/2nd line now who wants a step up in ownership and exposure to infrastructure, rather than sitting on a script in a large service desk.

You'll work directly with the IT Department and liaise with the overseas head office.

What You'll Be Doing

• Providing 1st and 2nd line support to users across the bank — desktop, laptop, mobile, printers, and peripherals
• Owning incidents end to end, from logging through to resolution and escalation where needed
• User account administration across Active Directory and Microsoft 365 — starters, leavers, permissions, and group membership
• Supporting Exchange, Outlook, Teams, and the wider Microsoft 365 estate
• Meeting room and AV support, including setup for senior and client-facing meetings
• IT asset and configuration management — procurement, builds, imaging, tracking, and disposal
• Monitoring day-to-day IT operations and escalating infrastructure issues to the engineering team
• Vendor and third-party coordination for hardware, software, and support contracts
• Maintaining IT procedures and user guidance, and supporting staff training