Cloud Rede Ltd
IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Cloud Rede Mission
At Cloud Rede, our mission is to empower businesses with expert SQL and Cloud platform services, ensuring seamless management and monitoring of database and cloud platforms. We pride ourselves on being an extension of our customers' IT and development teams, providing expert guidance and support wherever it is needed.
Role Overview
As a Support Engineer, you will join our Managed Services team in the UK who manage and monitor database and cloud platforms for our customers across Azure, AWS, and on-premises. It’s a diverse role offering many opportunities for learning technical skills and progression.
Key Responsibilities
- Work directly with offshore development teams to support data extraction and query requests
- Building of environments involving SQL Server databases, Ubuntu web servers, MongoDB databases, and DevOps pipelines
- Troubleshooting issues
Ideal Candidate
We are looking for someone with client-facing service desk experience who is looking to take the next step and progress into technical server and client support, with a future path into cloud infrastructure and database management.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an interesting mix of skills and tasks, and training and support will be provided throughout. We expect successful candidates to develop strong skills across these technologies but don’t be put off if you haven’t already had exposure to all of these.
Qualities We Seek
- Lifelong learners with a customer service mindset
- Proactive improvement of systems
- Going beyond break/fix activities
Requirements
What we need to see:
- Experience with service desk work
- Excellent communication skills and the ability to work with different clients and teams
- Experience with basic SQL querying (any platform)
- Good experience with general Windows Server support
- A methodical approach, and able to manage incoming requests
- A strong desire to develop technical skills to the expert level
- Must be based in the UK
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we’d love to see (these aren’t required as training will be provided):
- Experience with Linux
- Experience with Microsoft DevOps
- Experience with MongoDB
- Azure or AWS certifications
Benefits
- A salary of £35k
- 25 days holiday
- 5% pension contribution
- Lots of training
- Cool teammates
Working Environment
- 100% remote workforce based in the UK
- No on-call rota, but this role needs to support regular software releases out-of-hours. These releases are shared between the team members, and you will get the time back when you want to take it.
Diversity and Inclusion
Cloud Rede is a proud supporter of workspace diversity and a signatory to the Armed Forces Covenant in support of Service personnel and their families.
If you think this sounds like you, but you’re nervous about putting yourself out there, you’ve got nothing to lose by asking – we’re a super friendly bunch, and most people won’t tick every box!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location