Crossing Hurdles
IT Support Engineer | $55/hr Remote
United Kingdom
$30 – $55/hr
Posted 1 day ago
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Position: IT Support Specialist
Type: Contract
Compensation: $30 - $55/hour
Location: Remote
Commitment: 10-40 hrs/week
Role Responsibilities
- Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.
- Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM).
- Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.
- Support non-technical users with clear, empathetic communication and step-by-step technical guidance.
- Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support.
- Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.
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Requirements
- Have strong relevant experience in the domain providing Tier 2/3 IT support.
- Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
- Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
- Strong written and verbal communication skills, with a focus on supporting non-technical end users.
- Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
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Skills
Hardware Troubleshooting
Software Troubleshooting
Windows
Mac
Linux
TCP/IP
DNS
VPN
ITSM
Root Cause Analysis
Technical Documentation
Tier 2/3 Support
Location