Haystack
IT Support Engineer
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Job Title
A leading specialist in critical infrastructure management and operational support is seeking a skilled IT professional to join their dedicated team. This organisation plays a vital role in ensuring the continuous and secure operation of essential services across the UK, leveraging technology to maintain high standards of efficiency and resilience.
The Role
- Act as a key point of contact for IT issues, resolving tickets and escalating when required
- Support day-to-day running of infrastructure, systems, and IT services
- Ensure acceptable use and IT policies are followed, monitoring activity and flagging concerns
- Work within formal change control for amendments to systems, services, or configurations
- Order, set up, and roll out laptops/desktops and associated equipment, maintaining accurate asset records
- Support IT projects and, where needed, coordinate smaller pieces of project delivery
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What You'll Need
- A relevant IT qualification or equivalent practical experience
- Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line)
- Solid basics in Windows OS, Microsoft 365 applications, and Active Directory fundamentals
- Understanding of networking concepts (DNS, DHCP, IP addressing)
- Experience with PC/laptop build, configuration, and troubleshooting
- Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required
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What's On Offer
- Competitive salary of £30,000 per year
- Generous 15% pension contribution
- 30 days annual leave plus public holidays
- Opportunity to work in a varied role supporting up to 300 colleagues across the UK
Apply via Haystack today!
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