AgileGrid Solutions
IT Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
James Frank Associates is a reputable and dynamic IT service provider dedicated to delivering innovative technology solutions to a diverse range of clients. With a strong focus on customer satisfaction and technical excellence, the company has built a solid reputation within the industry. Their team of skilled professionals is committed to staying ahead of technological advancements, ensuring clients receive the most effective and up-to-date support. The organization fosters a collaborative work environment that encourages continuous learning and professional growth, making it an ideal place for driven individuals seeking to advance their careers in IT.
About The Role
Our client, a leading IT Service Provider, is seeking a keen, enthusiastic, and switched-on IT Support Engineer to join their team on a full-time, permanent basis. This role offers an exciting opportunity for an individual with a minimum of one year’s experience in a similar IT support position, preferably within an MSP environment, although candidates from other industries will also be considered. The successful candidate will be responsible for providing high-level 1st Line support to clients and end-users, ensuring their technical issues are resolved efficiently and effectively. You will have the chance to work with a broad range of clients, gaining valuable exposure and learning from experienced 2nd and 3rd Line Engineers. The role requires candidates to have their own vehicle, given the need for onsite support and installations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Minimum of 1 year experience in a similar IT support role, ideally within an MSP environment
- Proficiency in providing desktop, networking, and infrastructure support
- Solid understanding of Windows operating systems and MS 365 technologies
- Basic networking knowledge including LAN, DNS, and DHCP
- Experience with Active Directory management
- Excellent communication skills, with the ability to liaise confidently with colleagues and clients at all levels
- Valid driver’s license and access to personal vehicle for onsite support
Responsibilities
- Serve as the first point of contact for client queries and technical issues, accurately logging and resolving 1st Line tickets
- Ensure all support tickets and queries are completed within agreed Service Level Agreements (SLAs)
- Perform hardware and software installations, including setting up printers, routers, PCs, and AV equipment
- Escalate unresolved issues to senior engineers for further assistance
- Maintain a high level of customer service, ensuring clients receive prompt and professional support at all times
- Assist with routine maintenance and updates of client systems and infrastructure
- Document technical procedures and solutions for future reference and knowledge sharing
- Participate in team meetings and training sessions to enhance technical skills and service delivery
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
James Frank Associates offers a comprehensive benefits package designed to support the well-being and professional development of its employees. Benefits include competitive salary packages, ongoing training and certification opportunities, and a collaborative work environment that promotes growth. The company also provides flexible working arrangements where possible, along with opportunities for career advancement within a supportive team. Additional perks may include health insurance, paid leave, and access to industry events and conferences, fostering a culture of continuous learning and professional excellence.
Equal Opportunity
James Frank Associates is committed to creating an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our team and drive innovation. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We encourage applications from all qualified individuals who are eager to contribute to our mission of delivering exceptional IT support and services.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location