Robert Walters
IT Support Engineer
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IT Support Specialist
An exciting opportunity to join a growing international organisation as its sole IT support resource in the UK. You will take ownership of day-to-day IT support for UK-based employees, acting as their primary point of contact for technical issues while collaborating with colleagues and external IT partners across the wider international business.
This is a hands-on, varied role suited to someone who enjoys working independently, taking ownership of problems and delivering a high standard of user support. Alongside managing the UK support function, you will contribute to wider IT projects, improve processes and documentation, and help enhance the overall employee technology experience.
The role offers exposure to a broad Microsoft environment, including Microsoft 365, Intune, Entra ID and Azure, providing an excellent opportunity to develop your technical skills and take on increasing responsibility.
Key Responsibilities
- Sole UK IT support: Act as the primary IT support contact for UK employees, managing day-to-day technical issues and ensuring users receive timely, effective support.
- End-user support: Troubleshoot Windows, Microsoft 365, business applications, hardware, software and connectivity issues.
- Service desk ownership: Manage the UK support queue, prioritise incidents and requests, communicate progress and take issues through to resolution wherever possible.
- User and access management: Support onboarding and offboarding, user accounts, passwords, permissions and software licences.
- Device management: Assist with laptop provisioning, configuration and endpoint management using Microsoft Intune.
- Escalation and collaboration: Resolve issues independently where possible and work with international IT colleagues and external managed service providers when specialist support is required.
- Stakeholder relationships: Build strong relationships with UK employees and stakeholders, providing responsive, customer-focused support.
- Projects and improvements: Contribute to technology rollouts, migrations, configuration changes and wider IT initiatives.
- Documentation: Maintain clear technical documentation, support guides and knowledge-base articles.
- Continuous improvement: Identify recurring issues, recommend practical improvements and help make IT support more efficient.
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About You
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- Some experience in an IT support role, or demonstrable technical ability gained through self-study and hands-on experience.
- Good working knowledge of Windows, Microsoft 365 and basic networking.
- An interest in developing skills across Intune, Entra ID and Azure.
- Confident working independently and comfortable being the main IT contact for a UK office or user base.
- Strong communication and customer service skills, with the ability to explain technical issues clearly.
- Well organised, proactive and capable of prioritising competing requests.
- A practical problem-solver who takes ownership, knows when to escalate and is keen to learn.
The Ideal Candidate
You will be comfortable operating with a high degree of autonomy, managing the day-to-day IT needs of UK employees while remaining connected to a wider international IT function. This is an opportunity to take real ownership of local IT support, broaden your technical exposure and develop towards infrastructure, systems administration and IT project work.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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