TyneStack Ltd
IT Support Engineer
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IT Support Engineer (Microsoft 365 / Windows / RMM)
Location: North East England (Office-based with regular client site visits)
Salary: £28,000 + mileage (45p per mile) - £30,000 after passing probation
Type: Full-time, Permanent
Overview
An established and growing IT services provider is looking to hire an IT Support Engineer to join a close-knit technical team supporting a diverse client base. This is a hands-on role offering a mix of office-based support and regular on-site work, making it well suited to someone who enjoys variety and direct client interaction.
You’ll act as the first point of contact for users, resolving day-to-day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress.
Key Responsibilities
- Provide first-line support via phone, email and ticketing systems
- Log, prioritise and manage tickets with accurate updates and clear documentation
- Troubleshoot and resolve issues across Windows, macOS, printers and peripherals
- Administer Microsoft 365 including Outlook, OneDrive and SharePoint
- Monitor RMM tools, respond to alerts and carry out remote fixes and patching
- Set up new users, manage permissions and maintain IT asset records
- Support basic server and infrastructure tasks under guidance
- Assist with VoIP setup and troubleshooting where required
- Escalate issues in line with SLAs and follow through to resolution
- Attend client sites for scheduled or urgent support, representing the business professionally
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Requirements
- Experience in an IT support role with ownership of tickets through to resolution
- Strong customer service mindset with clear and professional communication
- Hands-on experience with Microsoft 365 administration
- Confident troubleshooting across Windows and macOS environments
- Understanding of SLAs, ticketing systems and prioritisation
- Full UK driving licence and willingness to travel to client sites
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Desirable
- Exposure to Windows Server, Active Directory or basic networking
- Experience with VoIP systems
- Familiarity with Datto RMM or similar remote monitoring tools
- Industry certifications such as CompTIA, Microsoft or ITIL
What’s on Offer
- Salary up to £30,000
- Mileage paid at 45p per mile
- Clear progression into a field engineer role
- Structured training and certification support
- Supportive team environment with strong processes and documentation
Apply
If you’re an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.
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