Affidea UK & Ireland
IT Support Engineer
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Affidea Overview
Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 358 centres across 15 countries, providing high-quality medical services to nearly 13 million patients every year. Founded in 1991, we specialise in advanced diagnostic imaging, outpatient care, and cancer treatment services, and have become the most awarded diagnostic imaging provider in Europe, recognised by the European Society of Radiology. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve.
Affidea UK & Ireland
In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in Wimbledon London offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region
The Role
The IT Support Engineer is responsible for providing high-quality onsite and remote IT support across Affidea clinics in London and remotely across the UK. The role will support day-to-day operational stability, clinical service continuity and user productivity across established clinics, new site openings, acquisitions and transition projects.
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Responsibilities
- Provide first and second line IT support, in person and remotely, to clinical and non-clinical teams across London clinics
- Get hands-on with new clinic openings, helping set up devices, onboard users, and get every site ready for go-live
- Support day-to-day tech for clinic teams, from PCs and Microsoft 365 to printers, phones and local networking
- Be the local point of contact for IT issues, helping prioritise anything that could affect patient care or clinic operations
- Work alongside the wider IT team on projects, system rollouts and service improvements, building your experience as you go
- Help support acquired sites as they transition into Affidea's systems, from user access to device setup
- Keep clear, accurate records of your work and manage your tickets in line with agreed response times
Requirements
- Experience in a desktop support or IT support environment (or equivalent gained through study, placements or projects)
- Working knowledge of Microsoft 365, including Azure AD/Entra ID, SharePoint, Teams and OneDrive administration
- An understanding of Active Directory, server virtualisation, storage management and data security
- Strong written and verbal communication skills
- A good understanding of network fundamentals (TCP/IP, DNS, DHCP)
Why Join Us
- Be part of a fast-growing UK operation backed by a major European healthcare group
- Real variety, no two weeks look the same, from supporting on deployments to hands-on technical support
- Work at the heart of frontline healthcare technology, with visible impact on patient care
- Join a collaborative, supportive IT team as we build from the ground up
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Location
You will be based in London, working across our Wimbledon Clinic and surrounding areas.
Working Hours
- Monday to Friday
- 37.5 Hours a week
Salary
- £35,000
This role is part of Affidea UK's growth, combining hands-on deployment work with ongoing IT support across our London clinics. It's a great opportunity for someone looking to grow their career in IT, gain broad hands-on experience, and develop within a supportive team in a healthcare environment.
At Affidea, we believe that delivering excellent patient care starts with building diverse, inclusive teams that reflect the communities we serve. We're committed to creating a workplace where everyone, regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or background, feels welcome, valued, and able to do their best work.
We know that diverse perspectives make us better: better at solving problems, better at innovating, and ultimately better at supporting the patients and clinicians who rely on us. That's why we actively encourage applications from all suitably qualified candidates, and we're committed to making our recruitment process fair and accessible.
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