Qualifications

The ideal candidate will have a minimum of two years' experience in an IT Support, IT Engineer, or Service Desk role. A strong understanding of Windows operating systems, desktop and laptop hardware troubleshooting, and networking fundamentals is essential. Candidates should possess experience supporting Microsoft Office applications, VPN connectivity, and remote support tools. Relevant certifications or hardware accreditations will be advantageous. Basic knowledge of server operating systems, Active Directory, and network builds will be considered a plus. The candidate should demonstrate excellent analytical, problem-solving, and communication skills, along with the ability to work independently and manage workload effectively.

Responsibilities

• Provide remote and deskside support to end users, resolving hardware, software, and network-related issues efficiently.
• Diagnose and repair desktop and laptop hardware problems, including replacing components and performing break-fix repairs.
• Carry out IMAC activities (Installs, Moves, Adds, and Changes) to support organizational IT infrastructure.
• Manage and resolve support tickets within agreed service levels, ensuring timely communication with users.
• Troubleshoot and resolve network connectivity issues, including configuring network printers and end-user devices.
• Escalate complex incidents to senior team members and keep users updated throughout the resolution process.
• Maintain accurate documentation of support activities, asset records, and administrative records.
• Support IT projects and initiatives as directed by the wider IT team, contributing to continuous improvement efforts.
• Adhere to company security, compliance, and health & safety procedures to ensure a safe and secure working environment.

Benefits

This role offers a competitive salary of 30,000 per annum and the opportunity to work in a dynamic, supportive team environment. The position provides valuable hands-on experience in a fast-paced IT support setting, with potential for career progression into more senior roles. Employees will benefit from ongoing training and development opportunities, exposure to diverse IT systems and projects, and a comprehensive benefits package that may include health and wellness programs, paid leave, and other perks. The company promotes a healthy work-life balance and values the contributions of its team members, fostering a positive and inclusive workplace culture.

Equal Opportunity

ECS Resource Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients and provides a richer, more innovative work environment. All qualified applicants will receive consideration for employment without regard to any protected status.