Netrolynx AI
IT Support Engineer
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About The Company
VIQU IT Recruitment is a leading specialist in IT staffing solutions, dedicated to connecting talented IT professionals with reputable organizations. With a strong reputation for delivering exceptional service, VIQU IT Recruitment partners with a diverse range of clients across various industries, ensuring they meet their technology staffing needs with precision and professionalism. The company prides itself on its deep industry knowledge, extensive network, and commitment to fostering long-term relationships with both clients and candidates. As a trusted recruitment partner, VIQU IT Recruitment continuously strives to provide innovative solutions that align with the evolving landscape of information technology.
About The Role
We are seeking an experienced IT Support Engineer to join our client’s dynamic Service Desk team on a 3-month contract basis in Liverpool. This role is ideal for a proactive and customer-focused IT professional who thrives in a fast-paced environment and is eager to deliver high-quality technical support across the organization. As an integral part of the IT support structure, you will serve as the primary contact for all IT-related issues, ensuring timely resolution and maintaining optimal operational efficiency. Your role will involve troubleshooting hardware and software problems, supporting core business applications, and providing remote assistance to end-users. Working closely with the wider IT team, you will help uphold the company’s standards for excellent service delivery, ensuring users receive professional, responsive, and customer-centric support at every touchpoint.
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Qualifications
The ideal candidate will possess relevant experience and skills, including but not limited to:
- Proven experience as an IT Support Engineer or similar technical support role.
- Strong knowledge of Microsoft 365 administration and support.
- Experience with ticketing systems such as ServiceNow or equivalent.
- Familiarity with iManage (preferred but not essential).
- Excellent customer service and communication skills.
- Hands-on experience supporting Windows desktop environments.
- Understanding of Active Directory and user account management.
- Proficiency in hardware and software troubleshooting.
- Experience with remote support tools and techniques.
Responsibilities
The core responsibilities of the IT Support Engineer include:
- Providing first and second-line technical support to end-users via phone, email, and remote access tools.
- Logging, managing, and resolving incidents and service requests efficiently and effectively.
- Troubleshooting hardware, software, and Microsoft 365 related issues to minimize downtime.
- Supporting users across Windows desktop environments and core business applications.
- Utilizing ServiceNow to track and manage support tickets in accordance with established service levels.
- Supporting and troubleshooting iManage document management system when required.
- Escalating complex technical issues to senior support teams as necessary.
- Maintaining accurate documentation and updating knowledge base articles to facilitate future support.
- Collaborating with colleagues across the IT department to ensure seamless service delivery and continuous improvement.
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This position requires the candidate to be onsite in Liverpool five days a week, ensuring close collaboration with the team and prompt support to end-users.
Benefits
Joining our client’s team as an IT Support Engineer offers numerous benefits, including the opportunity to work within a supportive and innovative environment. You will gain valuable experience working with cutting-edge technologies and a diverse range of IT systems. The role provides a platform to develop your technical skills further and enhance your customer service capabilities. Additionally, the organization values its employees and offers a collaborative work culture, with potential opportunities for future career progression. The contract position also includes competitive pay and the chance to contribute meaningfully to the organization’s IT operations during your tenure.
Equal Opportunity
VIQU IT Recruitment is committed to fostering an inclusive and diverse work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and creates a positive, respectful workplace for all employees. We encourage applications from all qualified individuals who are eager to contribute to a dynamic and inclusive team.
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