Reassured
IT Support Engineer
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Full-time, Permanent
Portsmouth | Office-based with travel to other offices
£30,000 - £32,000
About the role
We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured.
This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service, and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands-on support across hardware, software, networks, and business systems.
Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.
What you'll be doing
- Providing 1st and 2nd line support across hardware, software, network, and user issues.
- Managing support tickets, prioritising incidents, and ensuring timely resolution.
- Installing, configuring, and maintaining laptops, desktops, mobile devices, and business applications.
- Troubleshooting hardware, software, and network issues both remotely and on-site.
- Supporting users across multiple office locations.
- Setting up new starters, user accounts, permissions, and access rights.
- Assisting with technology rollouts, upgrades, and business change projects.
- Creating and maintaining support documentation and user guides.
- Escalating complex issues where appropriate and following established support processes.
- Supporting the wider business with day-to-day IT requirements and continuous improvement initiatives.
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What we're looking for
- Experience supporting users within a Windows environment.
- Strong troubleshooting and problem-solving skills.
- Good understanding of desktop hardware, operating systems, and networks.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong customer service skills and a positive, can-do attitude.
- Ability to prioritise workload and manage multiple issues at once.
- A genuine interest in technology and a desire to continue learning and developing.
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Nice to have
- Experience with Jira or another IT ticketing system.
- Understanding of ITIL principles.
- Relevant IT certifications or qualifications.
- Experience supporting a multi-site business.
Why join us?
At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day-to-day impact, helping colleagues across the business stay connected, productive, and supported.
Benefits include:
- Employee Assistance Programme
- Enhanced maternity leave
- Medical cash plan
- Virtual GP
- Enhanced annual leave with length of service
- Death in service (3x basic salary)
- Free parking
- Referral scheme (up to £2,400 per referral)
- Incentives including annual trips abroad
If you're passionate about technology, enjoy solving problems, and take pride in delivering excellent support, we'd love to hear from you.
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