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IT Support Engineer Apprentice
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IT Support Apprentice
As an IT Support Apprentice, you will work alongside experienced members of the technical team, providing support to customers and helping to ensure their IT systems and services run smoothly.
You'll gain practical experience across a range of technologies while developing your technical knowledge in a real-world IT support environment.
Duties
- Provide support for IT-related issues via help desk channels, including phone, email, and in-person interactions
- Troubleshoot and resolve software and hardware problems on Windows and MAC operating systems (mostly Windows)
- Active Directory tasks such as account creation, modification, and password resets
- Configure and maintain VPN connections for remote users to ensure secure access to company resources
- Document all support interactions in the ticketing system for tracking and reporting purposes
- Collaborate with other IT team members to enhance system performance and user satisfaction
- Conduct regular maintenance checks on computer hardware to ensure optimal performance
- Stay updated with the latest technology trends and advancements relevant to the IT support field
- Site visits for hardware and maintenance on customer systems
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What We're Looking For
- A genuine interest in IT and technology
- Good communication and customer service skills
- A logical approach to problem-solving
- Good attention to detail and organisation
- A willingness to learn and develop new technical skills
- A full UK driving licence
- Ideally based in or around the High Wycombe area
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Previous professional IT experience isn't essential. We're looking for someone with the right attitude, a genuine interest in technology, and the motivation to develop a long-term career within IT.
What You'll Learn
Throughout the apprenticeship, you'll gain practical experience across areas including:
- IT support and troubleshooting
- Microsoft 365 and Active Directory
- Windows operating systems
- Hardware and software
- Networking and connectivity
- Cyber security
- User and device management
- Remote and onsite technical support
You'll work alongside experienced IT professionals and have the opportunity to apply what you learn in a real-world IT support environment.
Where you'll work
Lancaster Court
6 Coronation Rd
High Wycombe
HP12 3TD
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