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IT Support Engineer Apprentice
BUBBLE IT SOLUTIONS LTD
Location: NOTTINGHAM (NG9 2AW)
Closing Date: Friday 16 October 2026
Posted on: 4 September 2026
Wage: £20,000 a year
Training Course: Information communications technician (level 3)
Hours: Monday to Friday, 9am - 5:30pm
Start Date: Friday 23 October 2026
Duration: 1 year 5 months
Positions Available: 1
Summary
Do you enjoy building PCs, experimenting with software, learning about networking, cloud technologies, or cyber security? We’re looking for an ambitious apprentice to join our growing team, gain hands-on experience working alongside our experienced engineers and build the foundations for a successful career in IT.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work:
- Providing high-quality technical support via phone, email and ticketing systems
- Logging and managing IT support requests
- Troubleshooting software, hardware and connectivity issues
- Supporting the resolution of 1st and 2nd line technical issues
- Meeting key performance targets and service standards
- Contributing to process and technical improvements
- Working closely with colleagues to deliver excellent customer service
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: QA LIMITED
Training Course: Information communications technician (level 3)
Course Contents:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Test and evaluate the system's performance and compliance with customer requirements. Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Requirements
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Essential Qualifications:
- GCSE in: 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Skills:
- Communication skills
- IT skills
- Problem solving skills
- Team working
UK driving licence
About this Employer
Bubble IT is a trusted managed IT services provider supporting organisations across the UK with IT support, cyber security and cloud solutions. As a growing, family-run business, we’re passionate about providing expert support and building long-term relationships with our customers.
Company Benefits:
- Performance-related bonuses and annual bonus opportunities
- 28 days holiday allowance (including bank holidays)
- Ongoing support and training throughout your apprenticeship
- Successful apprentices may have opportunities to progress into permanent IT roles within the business
- The chance to grow within a supportive and forward-thinking IT team
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a Question
The contact for this apprenticeship is:
QA LIMITED
Reference Code: VAC2000051669
Apply Now
Closes in 8 days (Friday 16 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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