IT Support Engineer Apprentice

• Excellent verbal and written communication & interpersonal skills.
• Good general IT skills and a keen interest in technology.
• Able to work under pressure and respond to tight deadlines whilst prioritising workload.
• Reliable, disciplined, and team spirited, with the ability to work independently.
• Positive, enthusiastic, committed, and flexible attitude towards work, team members, and customers.
• Passion for delivering excellent customer service.
• Driven by growth, eager to learn, and ready to elevate your IT skills and expertise.

DESIRABLE SKILLS & EXPERIENCE:

• Knowledge of IT systems and equipment (which could be acquired through personal interests/hobbies).
• Working knowledge of Office 365, Outlook, OneDrive and Teams.
• IT/Technical Qualifications or Certificates.

Where you'll work

SUITE 29. 7TH FLOOR
63- 66 HATTON GARDEN
LONDON
EC1N 8LE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: JBC SKILLS TRAINING LIMITED
• Training course: Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents:

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2A support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

• Network Fundamentals
• Mobility and Operating Systems
• Cloud Fundamentals
• IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.

Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.

You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.

Requirements

Essential qualifications

• GCSE in:
  • English (grade Grade A - C (4 or above))
  • IT (grade Grade C (4) or above)
  • Maths (grade Grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Knowledge of IT systems
• Knowledge of IT equipment
• Working knowledge of MS365
• Working knowledge of OneDrive
• Working knowledge of Outlook
• Working knowledge of MSTeams
• IT Technical qualifications

About this employer

At Instant On IT we’re not just about IT support – we’re about real client success. We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team, where every day brings fresh challenges and the chance to develop your skills and career. If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, and a desire to add value to our clients, you could be exactly who we’re looking for. You’ll be joining a lively, supportive team where your ideas matter and your growth never stop.

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