Aquent
IT Support Engineer [AQ-13796]
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Aquent is partnering with an innovative and fast-paced global leader that is continuously pushing the boundaries of technology and customer experience. This organization is renowned for its commitment to excellence and its dynamic environment, where every team member plays a crucial role in maintaining seamless operations and supporting groundbreaking initiatives. Join a team dedicated to ensuring robust technical infrastructure and empowering employees with reliable IT solutions, directly contributing to the company’s sustained success and ability to deliver on its ambitious goals.
Are you a customer-focused IT professional passionate about solving technical challenges and delivering exceptional support? We are seeking a highly motivated individual to join a dedicated IT Support team, where you will be instrumental in maintaining the technological backbone of our partner’s operations. In this role, you won’t just be fixing issues; you’ll be a frontline hero, directly impacting productivity and ensuring that every team member has the tools they need to thrive. Your expertise will keep critical systems running smoothly, enabling innovation and ensuring a world-class user experience within a dynamic and collaborative environment. If you love diving deep into technical problems and thrive on making a tangible difference every day, this is the opportunity for you!
Your Impact And Responsibilities
- Install, configure, and maintain a diverse range of desktop, laptop, and essential IT equipment, ensuring optimal performance.
- Diagnose and swiftly resolve complex hardware, software, and operating system issues to minimize downtime.
- Manage user accounts, permissions, and access requests, upholding security and operational efficiency.
- Perform routine hardware maintenance and execute equipment upgrades, proactively enhancing system capabilities.
- Troubleshoot workstation, networking, and connectivity problems, restoring seamless operations.
- Provide expert support for desktop and server environments.
- Offer foundational support for various operating systems, including Linux/UNIX and macOS, as needed.
- Meticulously document all incidents and adhere to established support procedures, contributing to knowledge sharing and continuous improvement.
- Deliver outstanding customer service with every interaction, demonstrating a customer-first approach while collaborating effectively within a team and working independently.
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Must-Have Qualifications
What You’ll Bring to the Team
- Proven experience in supporting desktop environments.
- Exceptional PC hardware and software troubleshooting capabilities.
- Solid understanding of desktop and laptop hardware components and functionality.
- Working knowledge of networking protocols such as Ethernet and TCP/IP, and experience with server networking.
- Basic understanding of Linux/UNIX systems.
- Outstanding problem-solving and diagnostic skills.
- Strong attention to detail and a disciplined approach to following processes.
- Excellent communication and organizational skills, enabling clear and effective interactions.
- A proactive, customer-centric mindset dedicated to delivering the best possible support experience.
- Ability to safely lift and move equipment weighing up to 23kg (50lbs).
Nice-to-Have Qualifications
- Experience supporting macOS environments.
- Relevant industry certifications such as MCSA/MCSE.
- Professional certifications like ACMT/ACSP or CCNA.
- A degree in Computer Science or equivalent practical experience.
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About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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