iO Associates
IT Support Engineer
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IT Support Engineer
Location: Bristol - Hybrid (3 days a week in the office)
Salary: Up to £34,000 plus benefits
About the role
We are looking for an IT Support Engineer to join a growing DevOps and IT Infrastructure team within an international technology organisation. They are a global technology and services company that builds digital software, manages data flows, and provides IT solutions primarily for the healthcare and insurance industries.
This is a hands-on 1st/2nd line IT support role, providing technical support to internal users while also contributing to the administration and development of business systems and infrastructure.
You will take ownership of support requests and ticket management while working as part of a wider technical team. The role also offers opportunities to broaden your technical skills through exposure to systems administration, virtualisation, cloud Supporting integrations with cloud-based platforms such as Microsoft Entra ID.
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What we're looking for
We're looking for someone with a genuine interest in technology who enjoys solving problems and helping people.
Essential experience and skills
- Proven experience in IT support, service desk or a similar customer-focused technical role.
- A passion for IT, troubleshooting and resolving user issues.
- Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
- Experience with remote administration and troubleshooting.
- Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments.
- Understanding of IT security best practices.
- Knowledge of virtualisation technologies, ideally VMware.
- Strong troubleshooting, problem analysis and diagnostic skills.
- Ability to communicate professionally with a wide range of people, both face-to-face and remotely.
- Ability to use initiative and manage and prioritise your workload with limited supervision.
- A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities.
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Why join?
One of the key positives of the position is the scope for growth. The current person in the role has progressed internally, and the successful candidate will have the opportunity to broaden their skill set by working alongside the DevOps & IT Infrastructure team. So, while the starting point is predominantly IT support, there is a genuine opportunity to develop into areas such as DevOps, infrastructure, cloud and automation.
Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100 / r.long@ioassociates.co.uk
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