Citipost Global
IT Support Engineer
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Citipost Global · Erith, south east London (on site, five days a week) · £29,000–£33,000 · Permanent
Citipost Global moves letters and parcels across borders for customers in the UK and around the world. Our Erith warehouse is at the heart of that. It's where letters and parcels are scanned, sorted and sent to their destinations.
We need somebody on-site who can help when things go wrong, be proactive by fixing potential issues before they happen and think of processes to boost service efficiency.
What you'd be doing
- Being the person people can walk up to. Who can help with issues with laptops, desktops, printers and phones.
- Looking after the warehouse floor as well as the office, handheld scanners and label printers included.
- Getting a proper picture of what we own, where it is and what state it's in.
- Working out what breaks most often and fixing the root cause.
- Helping us get to a point where setting up a new starter's laptop takes minutes rather than an afternoon.
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What we're looking for
- Familiarity with Windows, and enough networking to work out whether the problem is the machine, the cable, the Wi-Fi or the server.
- Confidence with everyday hardware: laptops, desktops, printers, scanners.
- The ability to explain something technical to someone who isn't technical.
- A full UK driving licence.
Where this goes
Citipost Global is in the middle of rebuilding how its technology works: new systems, new infrastructure and a growing engineering team. This role is the start of an IT function, reporting into the Head of Engineering.
As Citipost Global's technology function grows, we want to give you the space to grow. With the right desire and ambition, this role can grow into becoming an IT Service leader.
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Practical details
- £29,000–£33,000, permanent.
- Five days a week on site: four in Erith, one at our London Bridge office with the wider technology team.
- 9am–5pm.
- Full UK driving licence required.
- Interview process: a short phone call, one conversation built around a real troubleshooting scenario, and a visit to Erith to see our warehouse.
How to apply
Apply through LinkedIn, and please answer this in around 100 words, in your own words:
Tell us about something that was broken or badly organised — anywhere, not necessarily at work — that you fixed without being asked. What made you do it?
Put your answer at the top of your CV. Applications without an answer will be read second.
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