DISConsulting IT
IT Support Engineer
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About the Role ⭐
At DISConsulting IT, we're looking for a proactive and customer-focused engineer to join our team. This is an opportunity to work closely with a wide range of businesses, solving real-world IT challenges, delivering on-site support, and getting involved in exciting project work.
As a growing MSP, we believe in giving our engineers responsibility, autonomy, and the opportunity to develop their skills across modern IT, cloud, networking, cyber security, and communications technologies. If you enjoy variety, building relationships with customers, and making a genuine impact, we'd love to hear from you.
We’re a small but ambitious MSP, and this role is a key part of our expansion.
This role suits someone who:
- Has experience working within an MSP environment
- Enjoys being out on site, not just behind a desk
- Likes building relationships with clients
- Thrives in a varied role where every day is different
- Has a team player mindset with a can-do attitude
- Is proactive, organised, and enjoys learning new technologies
- Wants to progress their career within a growing business
What You’ll Do ⚡
- Handle 1st /2nd line support requests
- Support Microsoft 365 (Exchange, SharePoint, Intune/MDM)
- Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN)
- Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware)
- Build and configure hardware in the office accurately and efficiently
- Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements
- Develop and share practical knowledge articles and technical workarounds, empowering the Service Desk team to resolve issues more efficiently
- Ensure all support activities are carried out in line with company policies, security requirements, and relevant data protection and compliance standards
- Build confidence with customers through proactive, professional communication and regular updates throughout the support journey
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What We’re Looking For ✅
- From 1 Year’s IT support experience, ideally within an MSP environment.
- Microsoft 365 and Windows experience
- Network knowledge (Wi-Fi, VLANs, UniFi or similar)
- You’re the sort of engineer who doesn’t wait to be chased. You take ownership, make sensible decisions, and communicate clearly. We trust our engineers to think commercially and act in the client’s best interest
- Well-organised, methodical, able to handle projects as well as support tickets
- Clear written communication skills, especially for documentation and client communication.
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What We Offer
- Competitive salary (based on experience)
- Health and Wellbeing: Standing desk and walking pads available for office use
- Health and Wellbeing: Access to BrightHR's Wisdom Application
- Equipment: Laptop and mobile phone supplied by company
- 25 days holiday + bank holidays (plus earn up to 10 additional days)
- Ongoing training and support towards industry certifications (Microsoft, vendor, networking)
- A supportive team environment where your ideas and contribution matter
- Genuine opportunities for progression as the business continues to grow
- Mileage paid at 2026 HMRC rate (0.55p)
Location
Office based (Basingstoke) + Regular onsite visits
Candidates based in Hampshire or a reasonable commuting distance are preferred.
Job Types: Full-time, Permanent
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