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IDEMIA IT Support Role
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions
- Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customers from the point of raising a request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
- Provides training to end users and transfers knowledge to other IT members
- Proposes improvement ideas
- Works in full autonomy and reports to IT Lead or IT Manager
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Profile & Other Information
Essential
- Experience administering Active Directory, Group Policy, DNS, and user account management;
- Experience supporting the Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint;
- Experience working with IT Service Management (ITSM) tools, preferably Jira Service Management;
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switches, and firewalls;
- Knowledge of VPN technologies and remote connectivity troubleshooting;
- Experience supporting enterprise printer services and print management;
- Experience with telephony systems, including user administration and basic troubleshooting;
- Experience using enterprise backup solutions, preferably Veeam Backup & Replication;
- Knowledge of virtualization technologies, preferably VMware vSphere/ESXi.
Desirable
- Microsoft Certified Desktop Support Technician (MCDST), Microsoft Endpoint Administrator Associate, or equivalent Microsoft certification;
- Experience with Microsoft Configuration Manager (SCCM/MECM) for operating system deployment, software distribution, and endpoint management;
- Experience supporting endpoint security platforms such as Cortex XDR or similar enterprise security solutions;
- Experience working within ITIL service management processes;
- Exposure to infrastructure monitoring tools such as Centreon;
- Experience supporting Windows Server environments, desktops, and laptops;
- PowerShell scripting knowledge to automate routine administrative tasks;
- Understanding of information security best practices and standards.
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By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
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