Netrolynx AI
IT Support Engineer
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About The Company
IT Talent Solutions Ltd is a leading provider of IT staffing and consulting services, dedicated to connecting talented IT professionals with innovative organizations across various industries. With a strong focus on quality, integrity, and customer satisfaction, we pride ourselves on delivering tailored solutions that meet the unique needs of our clients. Our team of experienced recruitment specialists and IT experts work collaboratively to ensure the right talent is matched with the right opportunities, fostering long-term partnerships and supporting organizational growth.
About The Role
We are seeking a highly skilled IT Support Engineer to join our dynamic IT team. This role offers a fantastic opportunity for an individual with a solid background in networking and infrastructure to contribute to a growing organization. As an escalation point for first-line support, you will be responsible for troubleshooting and resolving complex networking, security, and connectivity issues, ensuring the seamless operation of IT systems for our clients across the UK. The ideal candidate will possess excellent problem-solving skills, a proactive attitude, and a commitment to delivering exceptional customer service.
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Qualifications
The successful candidate should have a strong technical background with relevant certifications and experience, including but not limited to:
- Proven experience in networking, including TCP/IP, routing, switching, and firewall management
- Hands-on experience with LAN, WAN, VLAN, and VPN troubleshooting
- Knowledge of wireless infrastructure support
- Experience with server maintenance, patch management, and backups
- Excellent communication and customer service skills
- Understanding of IT security best practices and protocols
Responsibilities
The primary responsibilities of the IT Support Engineer include:
- Providing advanced technical support and troubleshooting for networking and infrastructure issues
- Acting as an escalation point for first-line support queries
- Supporting and maintaining network devices such as routers, switches, firewalls, and wireless access points
- Managing server environments, including patching, backups, and performance optimization
- Implementing and supporting security measures to safeguard client systems
- Participating in project work, including network upgrades and infrastructure deployments
- Conducting on-site visits to client locations as required
- Documenting technical procedures and maintaining detailed records of support activities
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Benefits
IT Talent Solutions Ltd offers a comprehensive benefits package designed to support our employees' professional and personal growth. Benefits include competitive salary packages, opportunities for ongoing training and certification, and a supportive work environment. Additionally, employees enjoy flexible working arrangements, including remote support options and occasional client site visits, fostering a healthy work-life balance. We also provide health insurance, paid leave, and recognition programs to reward outstanding performance.
Equal Opportunity
IT Talent Solutions Ltd is committed to creating an inclusive and diverse workplace. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, age, religion, disability, or background. We believe that diversity enhances our team’s creativity and innovation, and we strive to provide a supportive environment where everyone can thrive and succeed.
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