Solvex Solutions
IT Support Engineer
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IT Support Engineer (CAD & Engineering Workstations)
We are currently looking for an Onsite IT Support Engineer with strong experience supporting CAD applications and engineering workstations. This role is hands-on and user-facing, focused on resolving incidents, maintaining local IT infrastructure, and ensuring stable and efficient IT environments for engineering teams.
Role Overview
- Part-time role
- Location: 2 days Onsite in Derby
- Start: ASAP
- Assignment: 6 months + extensions
Key Responsibilities
- Provide onsite IT support for hardware, software, and IT services
- Support and troubleshoot CAD applications and engineering workstations
- Resolve 2nd/3rd line incidents and escalations
- Handle service requests (hardware replacement, software deployment, peripherals)
- Maintain and support office IT infrastructure (network, meeting rooms, printers, plotters)
- Support onboarding, role changes, and offboarding processes
- Perform patching, updates, and maintenance for CAD-related systems
- Collaborate with central IT teams and external specialists
- Ensure system performance and stability after changes
- Maintain accurate records in ITSM tools
- Contribute to IT projects (relocations, upgrades, rollouts)
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Key Requirements
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- Strong experience in onsite IT support (2nd/3rd line)
- Experience supporting CAD applications and engineering environments
- Experience with hardware, laptops, peripherals, and specialized equipment
- Good understanding of network infrastructure and office IT environments
- Experience working with IT service management tools
- Strong troubleshooting and communication skills
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