SoCode Recruitment
IT Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Engineer (2nd Line) – Remote (SW of England travel)
Salary: 35-40K
Location: Remote (SW Travel) with occasional travel to client sites (1–2 times per month)
Employment Type: Full-time / Permanent
About the Role
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the South West of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide 2nd Line remote support across multiple clients.
- Troubleshoot and resolve escalated technical issues efficiently.
- Support, maintain, and administer Microsoft desktop and server environments.
- Manage user administration, software installations, and system updates.
- Assist with security best practices and support security tools where required.
- Work collaboratively with the wider IT team to escalate and resolve complex issues.
- Visit client sites on occasion (typically 1–2 times per month).
Essential Skills & Experience
- Proven experience in a 2nd Line IT Support or similar position.
- Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
- Experience troubleshooting hardware, software, and network issues.
- Understanding of cybersecurity principles and security tools (advantageous).
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work independently.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Skills
- Knowledge of cloud technologies such as Azure.
- Networking fundamentals (DNS, DHCP, firewalls).
What’s In It for You?
- Remote-first role with flexibility.
- Supportive team environment with opportunities for professional development.
- Exposure to a variety of modern technologies.
- Occasional travel to client sites to build strong technical and customer relationships.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills