AgileGrid Solutions
IT Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Oscar Technology is a reputable technology staffing and recruitment firm dedicated to connecting talented IT professionals with leading organizations across various industries. With a strong presence in the tech recruitment sector, Oscar Technology prides itself on its commitment to excellence, integrity, and building long-term relationships with both clients and candidates. The company specializes in providing tailored staffing solutions, ranging from temporary to permanent placements, across a wide spectrum of IT disciplines including support, development, infrastructure, and cybersecurity. Their extensive network and industry expertise enable them to identify the best talent and deliver exceptional service to their clients, ensuring they meet their technological and business objectives.
About The Role
Oscar Technology has partnered exclusively with a leading Managed Service Provider (MSP) near Colchester to recruit a skilled IT Field Engineer. This hybrid role offers an exciting opportunity for a motivated 2nd Line Support Engineer to join a dynamic team responsible for delivering high-quality IT support services to a diverse client base. In this position, you will be at the forefront of resolving complex technical issues, supporting both remote and on-site environments, and ensuring the smooth operation of clients' IT infrastructure. The role requires a proactive approach, excellent problem-solving skills, and the ability to communicate effectively with users at all levels. You will be instrumental in maintaining the stability, security, and efficiency of IT systems, contributing to the overall success of the company's service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
The ideal candidate will possess a solid foundation in IT support, backed by relevant certifications and hands-on experience. Essential qualifications include proven experience in a 2nd Line support role, with a strong understanding of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux), and software applications. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are highly advantageous. Familiarity with virtualization technologies like VMware and Hyper-V, along with networking protocols such as TCP/IP, DHCP, DNS, and VPN, is required. Experience with Microsoft 365 troubleshooting, Active Directory management, and server administration is also essential. Strong interpersonal and communication skills are necessary to effectively liaise with users and team members, providing clear guidance and support.
Responsibilities
The successful candidate will undertake a variety of responsibilities aimed at maintaining and enhancing IT service quality. Key duties include:
- Monitoring and responding to issues logged through ticketing systems and direct communication channels
- Ensuring prompt resolution of incidents and user requests
- Performing routine maintenance tasks such as applying updates to operating systems, software, and security tools, including anti-virus programs
- Assisting with data retrieval, backup management—whether onsite or cloud-based—and ensuring adherence to IT policies, procedures, and security standards
- Establishing and maintaining comprehensive technical documentation, including diagrams and knowledge articles, to facilitate knowledge sharing and future troubleshooting
- Providing support for virtualization platforms, network configurations, and server environments, ensuring the reliability and security of clients' IT infrastructure
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
This role offers a competitive salary of up to £38,000, complemented by a comprehensive benefits package. Employees will enjoy opportunities for professional development through training and certification support, a flexible hybrid working environment, and a collaborative team culture. The company values work-life balance and provides a supportive environment that encourages growth and innovation. Additional benefits may include pension contributions, health insurance options, paid leave, and other perks designed to enhance employee satisfaction and well-being.
Equal Opportunity
Oscar Technology is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and backgrounds enrich our team and enable us to better serve our clients and candidates. We are an equal opportunity employer and do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We encourage applications from all qualified individuals and are dedicated to creating a welcoming environment where everyone can thrive and succeed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location