Netrolynx AI
IT Support Engineer
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About The Company
Robert Half is a globally recognized professional staffing and consulting firm specializing in finance, accounting, technology, legal, and administrative sectors. With decades of experience, the company is dedicated to connecting talented professionals with leading organizations across various industries. Robert Half prides itself on its commitment to diversity, equity, and inclusion, fostering a supportive and innovative work environment. The firm’s reputation is built on delivering exceptional service, industry expertise, and maintaining strong relationships with clients and candidates alike. As a trusted partner in talent acquisition, Robert Half continually strives to provide meaningful career opportunities and solutions tailored to individual needs.
About The Role
Robert Half is supporting a client in recruiting for an IT Support Engineer to join their dynamic IT Services Team. This role is vital in ensuring the seamless operation of internal systems and providing exceptional support to colleagues across the organization. As an IT Support Engineer, you will be responsible for managing day-to-day IT support requests, troubleshooting technical issues, and maintaining IT infrastructure. The position offers an excellent opportunity to work within a collaborative environment that values innovation, continuous learning, and professional development. You will play a key role in supporting Microsoft 365 applications, internal systems, and hardware, ensuring that the organization’s technology functions efficiently and securely. The role also involves supporting new technology implementations, assisting with office projects, and contributing to the ongoing improvement of IT services.
Qualifications
The ideal candidate will possess a combination of technical expertise, strong communication skills, and a customer-focused approach. Relevant qualifications and experience are essential for success in this role. Candidates should have at least three years of hands-on IT support experience, demonstrating proficiency in managing helpdesk tickets, troubleshooting hardware and software issues, and supporting enterprise applications. Knowledge of Active Directory administration, Windows 11, and Microsoft 365 support is required. Additionally, experience supporting laptops, monitors, docks, and video conferencing equipment is highly desirable. Strong troubleshooting skills, customer service orientation, and the ability to work effectively in a fast-paced environment are critical. Certifications such as Microsoft or CompTIA qualifications, along with familiarity with Azure, Azure AD, and ITIL frameworks, are considered advantageous.
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Responsibilities
- Manage helpdesk tickets efficiently, ensuring timely resolution of IT issues across the organization.
- Provide support for laptops, monitors, docks, and meeting room equipment to ensure optimal functionality.
- Assist users with corporate iPhones, personal devices, and internal applications, ensuring seamless connectivity and usability.
- Troubleshoot network and connectivity issues, maintaining stable and secure network environments.
- Manage user accounts for new starters and leavers, including onboarding and offboarding procedures.
- Maintain accurate IT asset records and documentation for hardware, software, and licenses.
- Deliver basic IT inductions and training for new employees to facilitate smooth onboarding.
- Support the management of Teams, Exchange Online groups, and distribution lists to ensure effective communication channels.
- Assist with IT equipment rollouts, office relocations, and other technical projects to support business operations.
- Provide ongoing support for Microsoft 365 applications and internal systems, ensuring high availability and performance.
- Help maintain the helpdesk system, automate processes, and support phishing awareness initiatives to enhance security posture.
- Embrace new technologies, including automation tools and artificial intelligence, to improve service delivery and operational efficiency.
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Benefits
The role offers a friendly and supportive working environment that fosters professional growth and development. Employees benefit from a good work/life balance, with flexible hybrid working arrangements that accommodate individual needs. The organization provides opportunities for continuous learning, including access to training and certifications, to enhance technical skills and career progression. Additionally, employees enjoy competitive compensation packages, comprehensive health benefits, and a collaborative culture that values innovation and teamwork. The company also promotes a positive and inclusive workplace where diversity is celebrated, and every employee’s contribution is recognized and valued.
Equal Opportunity
Robert Half is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients and supports a positive working environment for all employees. We encourage qualified candidates from all backgrounds to apply and look forward to welcoming individuals who can contribute to our culture of innovation and excellence.
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