Overland Shoes
IT Support & Infrastructure Engineer
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Join a growing business where you'll make a real impact.
We're looking for an IT Support & Infrastructure Engineer to join our IT team at Overland Shoes. Reporting directly to the Head of IT, you'll be at the heart of our technology function, supporting around 70 colleagues while helping to shape and improve our IT infrastructure.
About Overland Shoes Ltd.
Established in 1987, Overland Shoes Ltd. is a specialist in the design, sourcing and wholesale of branded men’s and women’s footwear. Based in London, the business partners with global brands through licensing, product development, marketing and distribution across key international markets. With deep category expertise and a strong commercial foundation, Overland combines creative product thinking with disciplined execution to scale footwear brands successfully.
This is an excellent opportunity for someone who enjoys a varied role - combining hands-on technical support with infrastructure management, cloud technologies, cybersecurity and exciting project work.
No two days are the same. You'll be solving technical challenges, delivering an excellent support experience and playing a key role in projects that modernise and strengthen our IT environment.
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What you'll be doing
- Providing first and second-line IT support across the business
- Supporting and maintaining Windows Server environments, Microsoft 365 and Azure
- Managing user accounts, permissions and identity services
- Supporting laptops, MacBooks, mobile devices and meeting room technology
- Maintaining network infrastructure, servers and cloud services
- Assisting with cybersecurity, endpoint protection and vulnerability management
- Supporting IT audits and compliance activities
- Working alongside the Head of IT on infrastructure improvements, migrations and technology projects
- Maintaining documentation, asset management and knowledge articles
- Liaising with third-party vendors and technology partners
We're looking for someone with
- Experience supporting Windows Server environments
- Strong Microsoft 365 and Azure knowledge
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience troubleshooting hardware, software and infrastructure issues
- An interest in IT security and best practice
- Strong communication skills and a customer-focused approach
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It would be great if you also have experience with
- VMware, Hyper-V or Azure virtualisation
- PowerShell, Bash or Python scripting
- ITIL
- Monitoring tools such as SolarWinds, Nagios or Microsoft Sentinel
About you
You'll be someone who enjoys solving problems, takes ownership of your work and thrives in a collaborative environment. You'll be comfortable supporting users at all levels of the business while also getting involved in wider infrastructure and technology projects.
Why This Role?
- Broaden your technical skills, contribute to meaningful projects and work directly with an experienced Head of IT
- Support in shaping the next phase of growth within an established footwear specialist business
- 25 days annual leave, plus Christmas office closure (usually an extra 3 days)
- Medical insurance, critical illness and life assurance cover provided.
Apply now and help us build and support the technology that keeps Overland Shoes moving.
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