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IT Support Intern
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Location: London, Green Park (5 days in office)
Salary: £30K - £35K per annum
12 month Fixed Term Contract
About the Company:
Founded in 1997 and partner-owned, our client is a leading European mid-market sector specialist investor focused on mission-critical businesses across Business Services, Industrial Tech, and Healthcare. With over 150 investment professionals across 11 offices, they invest through three complementary strategies:
- Mid-Market Private Equity (TMM): Equity positions of €200–500m+ in companies with enterprise values of €400m–2bn+. The sixth flagship fund (T6) recently closed at €5.5bn, the firm's largest to date.
- Smaller Mid-Cap Private Equity (TSM): Applies the business' operational expertise to smaller European companies, targeting equity positions of €50–125m.
- Opportunistic Credit (TDO): Senior-secured debt in sound mid-market businesses facing temporary headwinds, with new strategies under development including in the CLO space.
The Role:
Some of the key differentiators include proprietary deal access through strong local presence, partnerships with global corporates and family-owned businesses, a repeatable investment playbook, and the Accelerator Unit. Acting as the dedicated value creation group with over 50 operational and functional specialists across areas such as Leadership & Culture, Full Potential planning, AI & Digital and Sustainability, this is one of the largest such platforms in European private equity.
The companies over 300 investors include leading pension funds, sovereign wealth funds, insurers, family offices, and endowments. With key offices in London, Stockholm and Frankfurt, the company also maintains a broader presence across the Nordics, DACH, Benelux, China, and the US. This is an entry-level opportunity to join the IT team and gain hands-on experience supporting a high-performing investment firm. The successful candidate will play a key role in delivering day-to-day IT support to the London office and learning the wider IT function from the ground up.
You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead, and be based in our London office. You will help support around 170 local users and, with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end-user technology as you develop.
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This is a development-focused position designed for someone at the start of their IT career. You will gain meaningful exposure to a private equity environment and the state-of-the-art technology that supports a modern, international financial services firm.
Responsibilities:
Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows:
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Day-to-Day Service Desk Support
- Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed
- Log, triage and progress incidents and service requests within defined SLAs
- Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting
- Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
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End-User Devices and Mobile
- Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop)
- Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune)
- Help maintain accurate hardware and software asset records
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Onboarding and Offboarding
- Support new joiner onboarding, including device preparation, account creation and induction sessions
- Assist with leaver processes, including device collection and account deactivation
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Meeting Rooms and Collaboration Technology
- Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms)
- Provide basic support for Teams Telephony and audio-visual issues during meetings
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Projects, Documentation and Wider Team Support
- Assist with IT projects and the rollout of new technologies as the firm continues to evolve
- Help keep user-facing documentation, guides and the knowledge base up to date
- Support major events such as the firm's Annual General Meeting under the direction of senior colleagues
- Occasional travel to other European offices may be possible as part of your development
What We Are Looking For:
This is an entry-level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV.
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Essential
- Strong interest in a career in IT support, infrastructure or technology more broadly
- Recently completed, a qualification relevant to IT (such as a university placement year in Computer Science, IT, Information Systems or a related field; or an equivalent qualification)
- Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context
- Excellent written and verbal English communication, with the ability to explain technical issues clearly to non-technical users
- A professional, service-minded approach and a willingness to learn quickly in a fast-paced environment
- Right to work in the UK with no future sponsorship
Desirable (Not Required)
- Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation
- Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer-facing technical role
- Familiarity with basic networking concepts, mobile device management or cloud services
- Interest in financial services, private equity or the wider professional services sector
Core Competencies:
- Professional, positive and approachable, with strong interpersonal skills and a willingness to engage with colleagues at all levels
- Curious and proactive - you take ownership of problems and see them through to resolution
- Calm and methodical under pressure, with good attention to detail
- Able to work both independently and as part of a small, collaborative team
- Open to feedback and committed to your own learning and development
- Comfortable handling confidential information with discretion
- Willingness to travel occasionally across our European offices as the role develops
What We Offer:
- Structured exposure to enterprise IT in a high-performing private equity environment
- Hands-on experience across service desk, infrastructure, devices, collaboration technology and IT projects
- Mentorship from a small, experienced and supportive team of 9-10 IT specialists
- Support toward relevant industry certifications during the placement
- Exposure to international colleagues across our 11 offices in Europe, New York and Shanghai
- Competitive intern compensation, benefits and modern office facilities
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