MW Recruitment Limited
IT Support - Investment Bank
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IT Support Technician
A banking institution is recruiting for an IT Support Technician to ensure the stable operation of the in-house computer equipment. This includes planning, installing, configuring, maintaining, supporting, and optimising computer, telephony, and printer hardware and software.
Main Duties
- Answering calls from users and creating tickets in the helpdesk ticket system
- Install, configure, maintain, and troubleshoot PC, laptops, telephones, and mobile devices
- Install and configure network and local printers
- Management and administration of MS Windows and Apple iOS operating systems and any associated software
- Interact with vendors to maintain and support their products and services
- Ensure connectivity of all workstations to the required internal and external IT services
- Participate in physical installations, moves, and changes of IT equipment as required
- Monitor computer performance and provide performance statistics and reports
- Recommend, schedule, and perform improvements, upgrades, and repairs
- Participate in the periodic upgrade and replacement of desktops, laptops, telephones, mobile phones, printers, and other related equipment
- Maintain and follow internal processes
- Create and maintain desktop-related documentation
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Experience Required
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- Strong knowledge and experience of supporting Windows 10 PC operating systems
- Knowledge of the MS Office 2016 & Microsoft 365 suite of programs – Word, Excel, PowerPoint, Teams, OneDrive, etc.
- Experience of Active Directory and MS Entra user administration. Including account creation, security groups, distribution groups, OU structures, GPO inheritance, and use of MIM
- An understanding of basic network protocols and concepts including TCP/IP, DHCP, and DNS
- Experience with supporting financial market data applications including Bloomberg, Fidessa, and Refinitiv products
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