Ravelin Technology
IT Support Manager
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Department: Engineering
Location: London
Description
We are looking for an IT Support Manager to own, scale, and secure the core SaaS tooling, identity architecture, and endpoint management infrastructure that underpins our organisation. Working closely with our InfoSec and Engineering teams, you’ll work with the IT team to architect and drive our internal IT environment as Ravelin scales internationally.
Key Responsibilities
This is a mid-senior, high-ownership role where you will bridge operational excellence and security architecture. Rather than just clearing tickets, you will focus on eliminating operational friction through automation, hardening our security posture, and designing scalable systems that provide a seamless experience for our hybrid workforce.
If you thrive on transforming manual IT processes into automated workflows, driving Zero-Trust access models, and leading high-impact operational initiatives, we’d love to speak with you.
Skills, Knowledge and Expertise
- SaaS and Enterprise Identity Mastery: Deep hands-on experience configuring and auditing enterprise identity platforms (SSO/SAML, Google Workspace, password management, and granular access controls).
- Advanced MDM and Network Security: Proven experience deploying and maintaining Jamf at scale, along with modern network access solutions (Twingate, SASE, or ZTNA).
- Endpoint Architecture and Zero-Trust Security: Own our global MDM strategy using Jamf and Twingate to enforce baseline security controls, automated provisioning, and zero-trust network access across all managed devices. Experience working with Crowdstrike.
- Security and Compliance Fluency: Practical knowledge of IT security posture (Gmail DLP, DNS filtering, phishing defences) and direct experience supporting audit readiness (SOC 2, ISO 27001, or similar frameworks).
- Automation-First Mindset: Experience going beyond GUI administration, using APIs, scripting, or Git workflows to automate joiner/mover/leaver processes and system inventories.
- Identity and Access Infrastructure: Architect and manage core identity controls (SSO/SAML, MFA, RBAC) across our enterprise SaaS stack (Google Workspace, Slack, Notion, 1Password), driving automated Joiner/Mover/Leaver (JML) workflows.
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Nice to Haves
- Direct experience managing configuration management via Infrastructure as Code (Terraform).
- Experience supporting cross-border teams across multiple international time zones in a hybrid or remote-first setup.
- Background in evaluating, procuring, and rationalising SaaS vendor tools and budgets.
- Experience with Linux device management is beneficial.
Benefits
- Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
- £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
- Mental Health Support via Spill — Access professional mental health services when you need them.
- Aviva Pension Scheme — Plan for the future with our pension program.
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
- Cycle-to-Work Scheme — Save on commuting costs while staying active.
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
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