Xpansiv
IT Support Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Xpansiv is the leading infrastructure provider for the energy transition markets.
Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.
From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors.
Position Summary
We are looking for a highly motivated, experienced individual with a positive “bedside manner” to support our UK operations.
This person will be responsible for leading IT operations for our London office, as part of a global IT team. The scope of responsibilities will include deskside and remote (voice, video, remote assist) support, systems administration, and telephony/conferencing support. You will be based in London, but there will be occasional (reimbursed) travel to our other sites.
Typical workload includes on/offboarding users, installing/upgrading/troubleshooting applications on workstations, coordinating support with third-party software vendors, voice & video support and regular (usage, licensing, access) audits. There will be high-pressure moments supporting trading operations sprinkled in between proactive work to maintain and improve information security (you will work closely with our InfoSec team as well).
The person in this position will also assist with project work which can include provision and deployment of physical and virtual workstations, creation and management of systems configurations and policies and consolidations/migrations of Office and other applications.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Core Requirements & Technical Skills
- 5+ years of IT Support experience
- Strong troubleshooting and support acumen: able to support colleagues whether they are next to you or thousands of miles away
- Working knowledge of authentication, SSO, MFA and Conditional Access policies
- Demonstrated experience managing TCP/IP networks, Active Directory, Entra and Intune
- Installation, configuration, troubleshooting of PCs, laptops, and telephony equipment (desk and trading phones), videoconferencing hardware
- Provide ad-hoc services such as networking of meeting rooms, backup/contingency sites and setting up rooms for projects or other special business needs.
- Demonstrated knowledge and proficiency with diagnosing and troubleshooting issues on both Windows and Mac OS
- Microsoft Office 365 management portal including Exchange, Defender, SharePoint, and Teams
- Maintain a thorough understanding of IT and service offerings to identify how best to address end user technology needs and incidents.
- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies (Android /iOS).
- Understand the Firm's business and organisation sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.
- Knowledge and experience with Azure, Refinitiv, Bloomberg, CrowdStrike, Cloud 9 are highly desirable.
- Comfort, willingness and experience incorporating AI (copilot, Claude, Cursor) into daily work
- In addition to the above, an entrepreneurial mindset is key as you will be required to pitch in with anything else that might be outside of the scope of the aforementioned items.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the candidate
- Must be able to handle pressure, think calmly and see past obstacles and hardships.
- Excellent written and verbal communication skills.
- Must be willing to get involved in conversation in and out of the office to build relationships with staff, suppliers, and customers.
- Someone who can work independently and proactively.
- Someone who wants to learn and develop themselves in an entrepreneurial and fast paced environment.
What can you expect throughout the interview process
- Step 1- Shortlisting of resume + recruiter screening
- Step 2- Interview with the hiring manager
- Step 3- Meeting with the key stakeholders
Base Salary
Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows:
London
- Compensation is expected to be between £68,000-£72,000
Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.
Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location